Frequently Asked
Questions.

Pets are considered on a case-by-case basis. We have a fenced backyard, but we ask that you message us before booking with details about your pet — size, breed, temperament — so we can confirm a good fit. A small pet fee applies if approved. Two-pet maximum.

Yes — heated October through April. Texas summers don't really need it, but in shoulder seasons it makes a real difference.

500+ Mbps symmetric fiber, with full coverage throughout the home. We've never had a guest's work setup not work.

Two nights for most dates, three nights on Pavilion concert weekends, Ironman, and major holidays. Reach out if you need a one-night stay; we'll let you know if we can flex.

Yes — 30% off for stays of 28+ nights. Great fit for medical stays at Houston Methodist The Woodlands, corporate relocations, and traveling professionals. Ask about a custom monthly contract.

Full refund up to 30 days before check-in. 50% refund up to 14 days before. Within 14 days, the booking is non-refundable. We're reasonable about life happening — if you need to reschedule, talk to us.

Yes — the backyard is fenced and the pool is enclosed, the primary suite is on the main floor for guests who'd rather not navigate stairs, and the home is single-step at the entrance. We don't keep a crib or high chair on-site; let us know in advance and we'll arrange a rental if needed.

Our property manager, Ricardo Diaz, is your on-the-ground contact for anything that needs attention at the house — maintenance, the smart lock, Wi-Fi, A/C, the pool. Call or text him at 713-540-1240.